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What it took for the largest hypermarket chain to finally achieve speed and scale

About The Client

The client is one of the fastest-growing retail chains in India. A popular retail destination in the UAE, the chain also has a strong presence in other countries including GCC, Egypt, India, Indonesia, and Malaysia.

In India, the chain has massive expansion plans with a planned investment of crores. A key pillar of the expansion strategy is the rollout of large stores in important urban centers all over India.

Business Challenge

The client supplies products in a vast range of product categories like Grocery, Food, Home appliances, Fashion and Apparel, Electronics, Home living, and more.

The client was conscious of the massive scale of challenges it could face with the opening of multiple stores at such a rapid rate. The problem was exacerbated by the millions of SKUs. To address these challenges, the client had already implemented SAP S/4 HANA and SAP Commerce Cloud solutions.

However, they found challenges in delivering the speed and scale they desired. There were several challenges in the existing SAP commerce functionality implementation, such as –

  • Lack of comprehensive documentation
  • No knowledgebase was created, or knowledge transfer carried out
  • Absence of testing scenarios
  • No proper SOPs for process building
  • Lack of support in design, testing, and deployment

Because of these challenges, post the initial implementation, the client could not

  • Optimally use the already implemented features as they were not even aware of the implemented functionality
  • Implement new features and functionality

These problems were severely constraining the client’s ability to roll out new stores.

The Solution

Sapours was on-boarded to help the client get the most out of their SAP investments because of

  • Sapours’ strong capabilities in SAP commerce
  • Domain expertise in the retail segment
  • Ready-to-use accelerators by Sapours for Retail, Grocery, Fashion and Apparel

Sapours set up a dedicated SAP commerce AMS team for the client. Through detailed conversations with various stakeholders and an in-depth study of the existing implementation, the Sapours team identified the gaps and defined a plan to address the needs of the client.

Within a span of 6 months, the Sapours team

  • Helped in establishing the SOPs
  • Ensured comprehensive documentation
  • Completed the development and implementation of testing scenarios

Apart from this, Sapours is also involved in

  • Ongoing support of UI/UX components of SAP Commerce
  • Mobile app development and support for Logistics and Commerce

Business Impact

With the support from Sapours SAP experts,

  • All the critical SAP commerce functionalities are working smoothly
  • It has streamlined the delivery of high-priority functionalities
  • Enabled the client with their on-time rollout of new stores
  • SOPs are being followed
  • Various users and stakeholders at the client are getting on-time support to make the most of SAP commerce features