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SAP C/4 HANA

Delivering better customer experience for measurable business gains

CRM

We leverage modern CRM systems like C/4 Hana to give you a 360-degree, holistic view of your customers

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Sapours & the Modern CRM:

Experience

Our team at Sapours has extensive experience implementing on-premise SAP CRM systems across various domains, helping businesses reduce go-to-market cycles and realize faster time-to-value.
modern crm
Studies have shown that in today’s dynamic digital ecosystem, providing a rich customer experience will be a key differentiator that will help bring revenue growth for businesses.

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  • As a SAP Silver Partner, we have developed expertise on C/4 Hana, the fourth-generation CRM, leveraging its personalization and customization capabilities to deliver an enhanced level of customer experience.
  • With C/4 Hana, we can put effectiveness and customer experience into central focus and deliver a great CX across all front-office functions including sales and service, marketing, and commerce, while maintaining compliance with stringent consumer data protection norms.

Sapours helps businesses deliver an impactful 360-degree customer experience with C/4 Hana

An established SAP CX Partner, Sapours has proven experience in delivering complex integrations and enabling data interoperability between C/4 HANA, S/4 HANA, or any other legacy ERP system, to provide a highly enriched CX.

Read how we helped a large UK & Europe-based travel company capture feedback from customers from remote locations on a round-the-clock basis, even without internet connectivity. Find out how our solution used a customized mobile-based UI that enabled SAP C4C to record service requests offline, synchronize the data, and integrate them with C/4 Hana in an online mode.

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mobile based ui

process efficiencies
Read how we helped a real-estate construction services provider in the Middle-East to enhance their service levels and augment customer satisfaction. Our team delivered a C4C and C/4 Hana-based customer service solution which delivered a 50% increase in process efficiencies by enabling 100% automated processes, aligned to industry best practices.

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Sapours CRM Capabilities across Industries & Geographies

crm capabilities
  • Our team has delivered medium-to-large scale CRM implementations in diverse geographies, including India, UAE, USA, and Canada across fashion, retail, and chemical industries.
  • We also offer a wide range of application lifecycle management services for CRM - from expert solutioning services to performance auditing, security consulting, and project health check services, through to application maintenance to ensure business continuity and application availability.
  • We have successfully delivered social media integrations and enabled data interoperability between complex systems to create centralized customer repositories.
  • We have proven experience in delivering CRM projects across several key domains including real estate, travel, retail, fashion as well as public sector or government domains.

We drive innovation through bespoke tooling and accelerators, providing businesses with a roadmap to achieve the goal of enhancing CX.


customer experience
  • SOME OF OUR KEY DIFFERENTIATORS FOR C/4 HANA
  • Lead & Opportunity Management:
    Equal Lead Distribution using Round Robin Logic
  • Quote & Order Management:
    GTIN product bar code scan, Custom Data Migration templates
  • Case Management:
    Managing Cases in Online / Offline Mode
  • Sales & Services:
    Enabling Offline Usage Capability for Services, Enabling System for Responsive UI for Smart Devices

Learn how we can transform your static, legacy, sales-only-focused CRM into a modern, intelligent, customer-focused system.

Marketing Cloud

SAP Marketing Cloud

Market with Intelligence at Scale and in the Moment

Commerce Cloud

SAP Commerce Cloud

Personalized Omni-channel Shopping Experience

Sales Cloud

SAP Sales Cloud

Guide Customers through their Buying Journey

Service Cloud

SAP Service Cloud

Keep Customers Delighted at Multiple Contact Points

Discover how we can help you leverage SAP C/4 Hana