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About The Client

The client is a leading agrochemicals manufacturing company in India and the largest manufacturer of Urea in the private sector. The company accounts for about 13% of the total Urea produced in India. The company’s three plants are equipped with the state-of-the-art technology from Denmark, Italy, United States and Japan and have an installed annual production capacity of about 3.4 million MT of Urea and.

The Business Needs and Goals

The client was already using SAP ERP Central Component (SAP ECC) to centralise digital information from various sources to get a 360-degree of the company’s operations. However, they had two primary goals:

Goal 1 - SAP Automation

  • The client wanted to automate and streamline their service procurement processes for primary and secondary freight cost bookings. They wanted to reduce the manual tasks involved in procurement to improve customer experience.
  • Additionally, they wanted to enhance various SAP modules, including FI, CO, PP, MM, SD, QM, PM, DMS, HR, and Payroll, and optimize business efficiency through customizations.
  • They also wanted to conduct a comprehensive SAP health assessment, identify opportunities for enhancement, and craft a strategic roadmap to improve the overall performance of the applications.

Goal 2 - Application Management Services

  • The client wanted technical support for SAP modules, including FICO, SD, MM, PP, QM, DMS, BASIS, HR, Payroll, and ABAP, during India business hours.
  • They also wanted to provide on-call support for the above SAP functions to troubleshoot problems, minimize downtime, and ensure the customer experience was not impacted during off-business hours.

As an SAP specialist, Sapours has helped companies with end-to-end consultation, implementation of SAP solutions, and automation of freight management. Hence, the client onboarded our team of SAP experts to meet these two goals.

The Sapours Solution

Since the client wanted to achieve two different business goals, we worked on them in phases.

Phase 1 - Automating freight management

  • Established best-practices-based approach: We established industry best practices to design and configure solutions across modules of SAP FICO, SAP MM, SAP SD, PP and QM.
  • Automated procurement processes: We automated the entire service procurement process and also the service entry sheets acceptance for primary and secondary freight cost bookings. This helped in reducing manual interventions, enhancing efficiency, minimizing errors, improving accuracy, and ensuring better tracking and reporting of procurement and payment activities.
  • Established governance: We used the Sapours governance model to engage with key stakeholders and the internal and external teams. We provided them with regular project updates and communicated with them regularly to help them stay aligned with the project. We also leveraged Sapours transition methodology to facilitate a seamless vendor transition and maintain business continuity.

Phase 2 - AMS Support

  • AMS Support for SAP ECC Applications: We provided Application Management Services support for various modules within SAP ECC to ensure smooth operations. We provided technical assistance, resolved issues within the modules, and maintained the overall health and performance of their SAP ecosystem.
  • Built ITSM Tool for Incident, Service Request, and Change Management: We developed an IT service management tool to enable IT teams to manage incidents and service requests efficiently. This helped the team track the incidents and requests and ensure they were addressed and closed within the stipulated SLA.
  • Ad-Hoc Support Model for SAP Functional and BASIS Requests: We develop an ad-hoc support model for SAP functional and BASIS requests to enable the IT team to resolve urgent or unscheduled requests on priority.
  • Provided Value-add Services: We recommended the client automate 10% of their significant business processes and suggested improvements for SAP systems to enhance their performance.


Here are a few changes our client witnessed after implementing the above solutions.

The Outcome of Freight Management Automation

  • Process Improvement: Automation led to process enhancements, especially in service procurement and payment processing. The client witnessed a 30% increase in work efficiency.
  • Enhanced Planning: The automated tracking of freight costs and planning improved the overall payment process. It helped create vendor liability on a regular basis for seamless execution of invoice booking and accounts payable against service POs.
  • Cost Reduction: Automating repetitive tasks significantly reduced employee efforts and contributed to cost savings.

The Outcome Of AMS

  • Process Enhancement: We recommended and implemented performance-relevant improvements and eliminated manual interventions through automation.
  • Enhanced Productivity: The AMS helped the client Increase productivity and demonstrate higher accuracy in business outcomes.
  • Simplified Maintenance: We have streamlined SAP maintenance with regular AMS and automation to minimize downtime.
  • Personalized Support: The client can provide tailored support - offshore and on-demand onsite support to customers.